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Building Call Center Chat Analytics Solution using RapidMiner

Monday, November 21, 2016 – Santa Clara, CA

Cappius Inc., a Big Data Analytics, Digital Transformation Company announced that it will be hosting a webinar on “Building Call Center Chat Analytics Solution using RapidMiner” on December 7, 2016, 11 AM, Eastern Standard Time.

Besides voice, many call centers are adopting text-based channels such as web chat, email & social media to engage with customers. Cappius will demonstrate the usage of RapidMiner data science platform with its call center clients to gain insight into customer sentiment and reveal issues that demand immediate attention.

“According to Gartner, during the next three years, 60% of digital commerce analytics investments will be spent on customer journey analytics. Chat Analytics will play a key role in understanding the customer journey. In this webinar, we will demonstrate how a Chat Analytics solution processes thousands of chats and offers insights about customer sentiment, trending topics, call center agents performance, up-sell and cross-sell opportunities. This will eventually help you serve your customer better and increase your revenues”, said Surya Putchala, Big Data Analytics Lead, Cappius.

The event will also be recorded and available on website for on-demand viewing.

About Cappius Inc. (
Cappius helps global customers with Digital Business Transformation by offering products and services using BI & Big Data Analytics, Data Science and Enterprise Applications. With our innovative solutions like Customer Insights, Sales Analytics and Service Center Analytics we provide you actionable insights for efficient customer acquisition, engagement, and retention.

Media Contact:
Anblicks Marketing

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