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VersaIQ – Contact Center Analytics

Uncover the Universe of Customer Conversations with Gen AI-Powered Insights

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VersaIQ – Contact Center Analytics

VersaIQ, a name that blends “universe” and “conversation,” captures the vast potential hidden within your customer interactions. Our AI solution empowers you to become a visionary in the world of data, transforming fleeting calls into actionable insights.

Go beyond the surface of customer support

VersaIQ dives deeper than simple call recording. We analyze the sentiment and content of each call, revealing the hidden universe of your customers’ emotions and concerns. This newfound vision empowers you to deliver a more empathetic and effective customer experience.

Unleash the power of GenAI-driven efficiency
VersaIQ automates call transcription and analysis, freeing your team to focus on what matters most—resolving customer issues and exceeding expectations. No more wasting time on tedious administrative tasks.

Make data-driven decisions with the power of versaIQ

VersaIQ unlocks valuable insights into agent performance, customer pain points, and opportunities for improvement. Leverage this data to:

  • Refine agent training: Identify areas where agents excel and need improvement, tailoring coaching programs for maximum impact.
  • Optimize services and products: Identify trends and adjust offerings to better meet customer expectations.
  • Make informed resource allocation decisions: Allocate resources where they are needed most to streamline operations and improve efficiency.
VersaIQ - Contact Center Analytics

VersaIQ: A Visionary Solution for Every Stakeholder​

Technology Leaders

Appreciate the advanced integration and GenAI-powered capabilities of versaIQ.

Business Leaders

Experience a significant improvement in customer satisfaction and service quality.

Call Center Managers

Gain access to detailed performance metrics and robust analytics for informed decision-making.

Why VersaIQ?​

Boosts Customer Satisfaction

Focuses on enhancing support quality, directly improving customer satisfaction.

Improves Agent Communication

Provides detailed analysis of past conversations to help refine agent communication skills’

Advanced Analytics

Uses state-of-the-art technologies to improve interaction quality and understand customer emotions.

Comprehensive Analysis

Employs tools like Snowflake Cortex for in-depth sentiment analysis and feedback extraction.

Visual Summaries

Presents actionable insights through a user-friendly Streamlit App, facilitating quick decision-making.

Proactive Support Management

Reduces call frequency, increasing operational efficiency and effectiveness.

VersaIQ – Solution Architecture

Values Delivered

1

Enhanced First Call Resolution (FCR) Rates

Achieve FCR improvements of upto 25% by leveraging past call insights

3

Increased Agent Efficiency

Improve agent productivity by Upto 30% with actionable insights from analyzed calls

2

Boosted Customer Satisfaction (CSAT) Scores

Increase CSAT scores by Upto 30% through deeper customer understanding

4

Reduced Average Handle Time

Decrease call handling time by Upto 20% through insights derived from recordings

Revolutionize your contact center with AI-driven insights-enhance efficiency and customer satisfaction.
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