Customer Multi-Channel Engagement Analytics
Customer Multi-Channel Engagement Analytics
Improve customer retention by analyzing the customer interactions using machine learning (ML) and natural language processing (NLP) techniques
Solution
Implemented CapptixAI (https://capptixai.anblicks.com) developed for multi-channel engagement analytics (speech and chat)
Benefits
Cost savings of 18% decommissioning redundant systems to help reduce cost and increase efficiency
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Keyur Ranpura work as a Lead consultant at Anblicks Inc. Where he works on cloud computing, Networking & Project Management with technical expertise in the implementation, operations and support functions of mission-critical business solutions using IT as a tool. He holds an engineering degree in Computer Science. He got certified on AWS and Azure in architect level. His hobbies include music and painting.
