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CapptixAI

AI powered customer interaction analytics platform for contact and support centers

Voice of Customer

Learn the customer concerns, suggestions and needs via multi-channel interactions

Multi-channel Search

100% of all interactions are searchable across channels

First Contact Resolution

Target common repeat interaction types and relationship between interaction

Multi-channel Discover & Analysis

Locate the issues & opportunities with your products and processes

Discovery of Trends & Issues

Identify events before they happen using AI

Get Actionable Insights

AI based system uses Machine Learning and NLP to give you insights

Reduce Customer Churn

Understand why customers churn and gain insights to increase customer retention

Increase Sales

Identify events before they happen using AI

Train and Retain Agents

AI based system uses Machine Learning and NLP to give you insights

10% Improvement in Sales Conversions

See how A Director of Sales uses CapptixAI to identify trends and opportunities
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Customer Retention increased by 8% in 12 months

See how A VP of Customer Success uses CapptixAI to retain customers
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Agent Trainingcosts reduced by 15%

See how A VP of Operations uses CapptixAI to measure Agents’ Performance
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Software Infrastructurecosts reduced by 20%

See how A CFO uses CapptixAI to reduce the operational costs of running support center analytics
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