CustomerAI – Discover Customer Insights
A Customer 360 Solution – to Understand, Engage and Retain Valuable Customers
CustomerAI Features and Benefits
CustomerAI Use Cases
RFM Analysis
- Target customers to increase Share of Wallet (SOW)
- Marketing strategies for first time buyers
- Retention strategies for lost customers
Customer Segmentation
- Understand your target markets
- Market to receptive prospects
- Optimize conversions
Recommendations
- Data-driven personalization
- Higher engagement and conversion rates
- New opportunities for promotion, persuasion and profitability
Customer Lifetime Value (CLV)
- Quantify future value
- Early warning signs to detect defection rate
- Helps budget division between retention and acquisition
Customer Satisfaction (CSAT)
- Measure the likelihood of repeat business
- Enhance the customer experience over time
- Churn Prediction and retention
Product Net Promoter Score
- Indicator and driver of future growth of the products
- Measure the effectiveness of product marketing
- Helps drive loyalty programs
Customer Segmentation Example
