Success Stories

Turning Digital Traffic into Customer-Level Intelligence with Databricks

Add Your Heading Text Here

2400+

Stores

26

Countries

Download Case Study

    Executive Summary

    A large retail organization generated significant digital activity across its website and mobile application, but customer behavior was primarily captured as session-level data through Adobe Analytics and Google Analytics. This made it difficult to connect browsing activity with individual customers, understand what drove purchases, and accurately measure marketing-channel performance. 

    Anblicks built a Databricks-based Digital Traffic Analytics platform that connected digital behavior with customer identities and transformed raw traffic into actionable insights across customer journeys, product preferences, channel performance, and commission attribution.  

    The Breakthrough
    • Connected digital behavior to real customers, transforming session-level traffic into customer intelligence.  
    • Enabled end-to-end customer journey visibility from marketing exposure through purchase.  
    • Improved marketing attribution by identifying channels contributing to customer purchases.  
    • Enabled behavior-based targeting using customer browsing and purchase preferences.  
    • Supported accurate channel commission attribution by connecting purchases with originating marketing channels.  
    • Enabled natural-language analytics through Databricks AI/BI Genie, making customer and marketing insights more accessible to business users.  
    ×