Cloud at the Core: Transforming Telecom Retail Operations
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A leading telecom enterprise modernized its retail operations by moving to a cloud-first, modular platform that unified device sales, real-time activations, and backend workflows.
Anblicks built a modular, secure, and automated platform on Google Cloud enabling faster activations, improved customer satisfaction, and resilient operations at scale across nationwide retail stores. The transformation reduced activation time by over 40%, enabled thousands of in-store digital activations, strengthened compliance through built-in security and audit trails, and provided a future-ready foundation for growth without disrupting day-to-day retail operations.
Business Outcomes
| Metric / Outcome | Impact |
|---|---|
| 4,200+ devices activated via in-store digital workflows | Improved retail efficiency and customer satisfaction |
| Activation & provisioning time reduced by over 40% | Faster service delivery and higher throughput |
| Automated observability & logging | Increased transparency and proactive incident resolution |
| Modular architecture scalability | Adapted to growth without downtime |
| Full audit trails | Strengthened compliance and partner trust |