How do you scale compassionate support without overburdening staff?

The largest anti-sexual violence nonprofit in the United States manages over 300,000 calls annually. Many survivors and supporters seek help through its chatbot, but the system lacks emotional intelligence, contextual awareness, and crisis escalation. This left vulnerable individuals at risk and staff overwhelmed by repetitive, low-impact tasks.

Anblicks developed a trauma-informed, AI-powered chatbot designed to provide empathetic, context-aware responses while intelligently escalating high-risk cases to human counselors. By integrating emotion detection, crisis monitoring, and multilingual accessibility, the solution ensures safe 24/7 engagement, relieves staff strain, and delivers consistent, validating support to those in need.