Customer Multi-Channel Engagement Analytics

Customer Multi-Channel Engagement Analytics

Improve customer retention by analyzing the customer interactions using machine learning (ML) and natural language processing (NLP) techniques

Solution

Implemented CapptixAI (https://capptixai.anblicks.com) developed for multi-channel engagement analytics (speech and chat)

Benefits

Cost savings of 18% decommissioning redundant systems to help reduce cost and increase efficiency

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