Cappius announced the launch of Capptix - AI powered Customer Interaction Analytics

Cappius Technologies, a US-based advanced analytics, and data science company announced the launch of Capptix, an AI (artificial intelligence) powered customer engagement analytics product.

The most common issues faced by customers while placing a call to service centers and call centers are slow turnaround times, having to explain a problem multiple times to different agents, duration of being on hold, and lack of a satisfactory resolution. Such problems can be solved using data science techniques like topic mining, agent scoring, and sentiment analysis.

Cappius has developed Capptix, a product that analyzes the customer interactions using machine learning (ML) and natural language processing (NLP) techniques. With integrated data science features like topic mining to understand the trending topics, agent scoring to identify the training areas and sentiment analysis for improving customer retention, Capptix is a multi-channel engagement analytics product offering Speech and Chat Analytics that helps you understand, retain and grow your customers.

Capptix integrates with your existing Service Center infrastructure and delivers better ROI.

“Your existing Service Center infrastructure may provide you operational analytics such as WHAT happened? Capptix helps you with WHY certain customers are unhappy, measures Customer Satisfaction (CSAT) and predicts the customer sentiments, likes and dislikes. With actionable insights, it helps you with HOW to improve processes and AVOID happening in future” said Amit Babaria, CEO of Cappius Technologies Inc.

Capptix is a multi-channel customer engagement analytics product offering speech and chat analytics. It measures your team’s (Agents) performance and suggests the areas of improvement.