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CRM Automation

Salesforce

Anblicks combines practical experience with custom Salesforce cloud applications. Our team of certified professionals applies technical and business knowledge in planning, building, and deploying applications to deliver the best customer experience.

Our certified onshore or offshore Salesforce consultants will work with you hand in hand to understand and evaluate your existing systems and practices. Only then will we recommend an implementation strategy that’s best for your business.

Anblicks empowers your investment in CRM technology to accelerate and streamline all phases of lead management to get more leads, make insightful decisions, improve your team’s productivity and ultimately help you close more deals by ensuring you deliver an amazing experience for your customers and your workers.

Salesforce Implementation Services

  • Collaborative Discovery and Project Envisioning – Our certified onshore or offshore Salesforce consultants will work with you hand in hand to understand and evaluate your existing systems and practices. Only then will we recommend an implementation strategy that’s best for your business.
  • Sales Cloud – Anblicks empowers your investment in CRM technology to accelerate and streamline all phases of lead management to get more leads, make insightful decisions, improve your team’s productivity and ultimately help you close more deals by ensuring you deliver an amazing experience for your customers and your workers.
  • Service Cloud – Anblicks helps you in transforming customer service in the cloud, improving worker experience, manage knowledge-centered support by bringing together our strategic know-how, innovative capabilities and ability to tie it all together on a Salesforce Service Cloud platform. We believe in this digital age customer experience is the ultimate competitive factor.
  • Health Cloud – Our strategic Salesforce Health Cloud implementation will empower you to easily manage your full patient populations, personalize every interaction and drive better outcomes by going beyond health records and build meaningful relationships with patients.

 

Force.com App Development Services

  • Collaborative Discovery and Project Envisioning – Our certified Salesforce consultants will work with you to develop a product feature set and develop them into real world use cases. Detailed requirements analysis and feasibility studies will assist you in taking the best path towards shaping your product.
  • Force.com License Consultancy – Based on our expertise in Force.com licensing models, we recommend the best possible license package for you based on your product vision, users base, budget and use cases.
  • Prototyping on Force.com – Based on the high-level product feature set, our certified Salesforce consultants and UI designers will work with you to develop clickable, interactive prototypes of the envisioned product to validate the technical feasibility and gather user feedback from an early stage.
  • Force.com App Development with Agility in Process and focus on Innovation – We move into the product development phase with the goal of delivering potentially shippable product increments at the end of each sprint. Our distributed agile practices ensure that we are able to maintain a quality of delivery through stringent acceptance criteria and definition of done (DoD) eventually creating a product that is easy-to-use, scalable and provides engaging end-user interactions/experiences.

 

Our Salesforce Lightning Services

  • Expert Lightning Consulting – Our Lightning experts with work closely with you and assist in creating an effective strategy to leverage Lightning Components and UX for maximum ROI.
  • Lightning App Development – We specialize in developing Lightning-ready, tailor fitted Salesforce apps, both managed and unmanaged packaged apps.
  • Cross-Device Ambient Experience – Innovation is part of our DNA. Our experts personally enjoy the process of re-customizing existing the Site.com and Force.com experience to make it mobile and Lightning-ready with a responsive UX across devices.
  • Lightning Community Portals – We can help you upgrade to Salesforce Lightning Communities. In addition to a substantial UX upgrade, it brings in a mobile-first approach, reduces clicks, and adds drag-and-drop components resulting in an overall accelerated design, development, and deployment. We will work with you to design Lightning Communities that are customized to your specific needs.
  • Lightning Ready Customization – If you already use a customized version of Salesforce Classic, our Lightning experts will work with you to re-design and re-deploy Salesforce customizations to make them Lightning compatible.
  • Lightning Component Development – Our Salesforce development experts are also well suited to design and develop custom reusable Lightning components for fast-paced development in the future.
  • Lightning Process Automation – We can assist with the automation of your business processes to greatly enhance its efficiency with the Salesforce Lightning Process Builder.

Data Management Services

  • Integration – Applications that face customers must work seamlessly regardless of the data source. Our certified Salesforce resources enable integrations across multiple systems and data that reside both on-premises and in the cloud. Our expertise with traditional middleware, cloud middleware and cloud APIs help your layout the right integration strategy and architecture for your applications.
  • Salesforce Integration Services using Middleware – Middleware technologies eliminate a major element of complexity and pain through integration. Anblicks’ integration experts work with you to automate your business processes and enable secure sharing of data across numerous applications by integrating disparate systems and services with the appropriate middleware solution.
  • Salesforce Integration Services using Connectors – Connector-based integrations enable seamless and highly effective two-way user-encounters. Anblicks has broad experience in creating custom connectors and adaptors on the Force.com platform and we can also help design and develop custom data integration tools to meet your distinct business requirements.
  • Data Migration Services – Anblicks resources have completed numerous Salesforce data migration projects to get the organization started right with their new system.
  • Data migration from Legacy to Salesforce.com applications
  • Data extraction and Data deduplication
  • Data Governance

Salesforce Support

Managed Services:

We let you focus on your key business activities while we take over the Salesforce implementation monitoring activities. Our team of certified Salesforce experts will help you get the most out of Salesforce.com and minimize risk from day-to-day challenges.

FOCUS:

  • Quickly resolve first-level support questions and enhancement requests
  • Build enhancement releases based on user feedback and organized into sprints and managed releases
  • Technical support for custom code, configuration, applications, and integration
  • Quality and risk oversight and reviews
  • Dedicated cloud management lead resource to convert business challenges into technical solutions
  • Experienced admin resources to leverage your team without the cost and effort to recruit and retain specialized resources

Salesforce Help Desk:

High End-user adoption rate is a success metric for CRM implementations. Our Salesforce support team offers comprehensive training and help desk services to ensure widespread adoption. In the alternative, we can provide direct help desk support for your end users if required.

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