Besides voice, many call centers are adopting text-based channels such as web chat, email & social media to engage with customers. Cappius will demonstrate the usage of RapidMiner data science platform with its call center clients to gain insight into customer sentiment and reveal issues that demand immediate attention.
“According to Gartner, during the next three years, 60% of digital commerce analytics investments will be spent on customer journey analytics. Chat Analytics will play a key role in understanding the customer journey. In this webinar, we will demonstrate how a Chat Analytics solution processes thousands of chats and offers insights about customer sentiment, trending topics, call center agents performance, up-sell and cross-sell opportunities. This will eventually help you serve your customer better and increase your revenues”, said Surya Putchala, Big Data Analytics Lead, Cappius.
For more information and to register for the webinar, visit our webinar page at,
The event will also be recorded and available on www.anblicks.com website for on-demand viewing.
About Cappius Inc. (www.cappius.com): Cappius is a Digital Business Transformation company focusing on renovating enterprise business by leveraging Big Data Analytics, Internet of Things (IoT), Mobile First and Cloud technologies. With our innovative solutions like Customer Insights, Call Center Analytics, Fraud Detection & Sales Forecasting, we deliver practical insights to support data analysis.
Ram, Marketing Communication
Phone: +1 408 656 6493