Implemented self-service option leveraging AI powered chat bot and achieved 50% growth rate

Redefining customer service journey of an Asia based largest automobile dealer

Solution Highlights

  • Implemented an AI based Chat Bot solution powered with NLP (Natural Language Processing) to process multiple languages
  • ML (Machine Learning) algorithms were implemented to produce intelligent and flexible conversations that continues to grow and develop
  • The Chat Bot was integrated across multiple channels through Web API & microservices to ensure seamless collaboration
  • SLA Management, Chat Bot Analytics, Product Catalog, Order Tracking were implemented to increase overall customer services

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