Remote Infrastructure Management Services
The client is an award-winning consulting, design, and system integration company that helps businesses build a riveting digital experience in the U.S. The client enables enterprises to leverage industry-leading open-source enterprise applications. The client was in pursuit of monitoring and management of end-customer cloud infrastructure and applications. Also, the client wanted consolidated reports for all client support desk tickets.
- SLA driven service delivery
- Best practices and robust process adoption
- Continuous service improvements and innovation
- Proactive monitoring to scan and track stability and security of the infrastructure.
- SLA and process-driven service support
- With infrastructure optimization, achieved 30% better financial savings.
- Automated testing resulted in an approximately 50% reduction of manual efforts.