Remote Infrastructure Management Services

Remote Infrastructure Management Services

Organized support desk management and regularized managed service operations

Summary

The client is an award-winning consulting, design, and system integration company that helps businesses build a riveting digital experience in the U.S. The client enables enterprises to leverage industry-leading open-source enterprise applications. The client was in pursuit of monitoring and management of end-customer cloud infrastructure and applications. Also, the client wanted consolidated reports for all client support desk tickets.

Our Solution

  • SLA driven service delivery
  • Best practices and robust process adoption
  • Continuous service improvements and innovation
  • Proactive monitoring to scan and track stability and security of the infrastructure.

Benefits

  • SLA and process-driven service support
  • With infrastructure optimization, achieved 30% better financial savings.
  • Automated testing resulted in an approximately 50% reduction of manual efforts.

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