NEW YORK—June 27, 2016— Cappius Technologies, a U.S.-based Digital Business Transformation company, today announced they leverage MongoDB to improve customer service by continuously analyzing voice and text conversations using a highly scalable data science solution. The announcement was made at MongoDB World, MongoDB’s global conference taking place in New York City at the Hilton Midtown. Cappius is a Silver Sponsor at the MongoDB World 2016 conference.
The data science solution processes customer communication channels like voice and text to decipher sentiments and mood of the conversation in a customer service call. The analysis is processed in real time through continuous tracking, which gives service centers the ability to deliver superior customer engagement and handle critical situations at the right time to mitigate attrition and escalations. This solution can also work on archived call recordings.
Surya Putchala, big data analytics lead at Cappius will deliver a partner talk titled, “Enterprise Speech Analytics” and demonstrate the MongoDB-based real-time speech and text analytics solution on June 29 from 11:55 a.m. – 12:15 p.m. at the Giant Ideas Stage during MongoDB World 2016. In addition, Cappius will demonstrate various MongoDB use cases for analyzing 2 billion Call Detail Records (CDR) to identify community networks, customer insights and sales forecast prediction analytics. Visit booth #23 in the MongoDB conference to get more details about the data science solutions developed by Cappius.
“Customer satisfaction drives success for any enterprise. We’ve built a scalable data science solution to understand the sentiment as well as the mood of conversations through real-time speech and text analytics,” said Amit Babaria, CEO of Cappius Technologies. “Identifying common customer pain points and understanding consumer behavior is simplified with speech analytics. We leveraged MongoDB for developing the core data analysis and as a predictive engine.”
MongoDB World is the largest MongoDB event ever, joining developers, ops professionals and executives from all over the world. Industry leaders from top companies will present more than 80 in-depth sessions on building unprecedented big data applications or keynotes at the conference.
More information about MongoDB World can be found here: https://www.mongodb.com/world16
About Cappius Technologies Inc. (www.cappius.com)
Cappius is a Digital Business Transformation company focusing on renovating enterprise business by leveraging Big Data Analytics, Internet of Things (IoT), Mobile First and Cloud technologies. With our innovative solutions like Customer Insights, Enterprise Speech Analytics, Fraud Detection & Sales Forecasting, we deliver practical insights to support data analysis.
Amit Babaria, CEO
Phone: +1408 656 6493